ECTEL conducting consumer survey

ECTEL conducting consumer survey

ECTEL an Institute of the OECS

The Eastern Caribbean Telecommunications Authority (ECTEL) is conducting a survey of consumers in Member States. The survey forms part of an overall initiative that will lead to the development of a consumer education and awareness programme.

The role of the Eastern Caribbean Telecommunications Authority (ECTEL) and by extension the National Telecommunications Regulatory Commissions (NTRCs) dictates that consumers of electronic communications services in Member States are supported and empowered in the best way possible. To this end, ECTEL and the NTRCs have embarked on a path to ensure that consumers know and understand their rights and responsibilities in their engagements with the providers of electronic communications services.

The survey is soliciting feedback about the experiences of consumers of electronic communications in ECTEL Member States. The feedback will provide the framework for the development of the education and awareness programme.

Consumers have become a major focus for ECTEL and the NTRCs in view of the current electronic communications environment. This is demonstrated in the provisions for the protection of consumers in the proposed new Electronic Communications (EC) Bill, the new proposed Mobile. Electronic (Roaming Services) Bill and new proposed regulations on consumer protection.

The survey can be accessed via the following link as well as on ECTEL’s website and Facebook page.

ECTEL
Contact us
Theresa Daniel Corporate Relations and Communications Officer, Eastern Caribbean Telecommunications Authority (ECTEL)
OECS Communications Unit Organisation of Eastern Caribbean States
Theresa Daniel Corporate Relations and Communications Officer, Eastern Caribbean Telecommunications Authority (ECTEL)
OECS Communications Unit Organisation of Eastern Caribbean States
About The Organisation of Eastern Caribbean States

Back to www.oecs.int

The Organisation of Eastern Caribbean States (OECS) is an International Organisation dedicated to economic harmonisation and integration, protection of human and legal rights, and the encouragement of good governance among independent and non-independent countries in the Eastern Caribbean. The OECS came into being on June 18th 1981, when seven Eastern Caribbean countries signed a treaty agreeing to cooperate with each other while promoting unity and solidarity among its Members. The Treaty became known as the Treaty of Basseterre, so named in honour of the capital city of St. Kitts and Nevis where it was signed. The OECS today, currently has eleven members, spread across the Eastern Caribbean comprising Antigua and Barbuda, Commonwealth of Dominica, Grenada, Montserrat, St. Kitts and Nevis, Saint Lucia, St Vincent and The Grenadines, British Virgin Islands, Anguilla, Martinique and Guadeloupe. 

The Organisation of Eastern Caribbean States
Morne Fortune
Castries
Saint Lucia